Vixen

We offer a 7-day easy return policy to ensure a seamless shopping experience. If you are not satisfied with your purchase, you can initiate a return, refund, or exchange within 7 days of delivery.

For prepaid orders, refunds will be processed to the original payment method. For Cash on Delivery (COD) orders, we provide a credit note of the equivalent value, which can be used for future purchases. Additionally, exchanges are available for all orders within the same 7-day period after delivery.

Please Note:
Items purchased under special offers are non-returnable and are not eligible for refunds or exchanges. Special offers include, but are not limited to:
• Festive Deals
• Stock Clearance Sales
• Discounted Bundles
• Flash Sales
• Limited-Time Promotions

To initiate a return, refund, or exchange for eligible items, please fill out the form below with your details and query. Our team will review your request and get back to you within 24 hours to assist you accordingly.

The refund amount will be credited in the bank account within 5-7 business working days

Important Guidelines for Returning Products:
Please ensure the product is unused, in its original packaging, and accompanied by all tags to facilitate a smooth process. To prevent any damage, loss, or tampering during transit, kindly repack the order securely and properly. This ensures that the product remains intact and avoids any issues, such as theft or mishandling, from the delivery team’s side.

We appreciate your cooperation in helping us serve you better.